[*] We are open 24 hours a day - our doors are never closed. Our world services Center representatives are available 24/7 to answer any questions you or your clients may have.
[*] Terrorist coverage is included - Our standard rental policies do not exclude terrorism as a reason for trip cancellation. This is part of travel guard's strong commitment to its travel partners who may have clients that are fearful another terrorist event may force them to cancel their trip.
[*] Broadest protection available - Trabel Guard's policies include the broadest coverage you to find in the industry. Bottom line; we cover more unforeseen reasons for trip cancellation, interruption and delay than any other travel insurance policy, including terrorism, financial default of travel suppliers, sickness and weather.
[*] Dedicated sales team - Travel Guard has the largest sales force in the travel insurance Industry dedicated to helping agents increase their bottom line. We offer comprehensive sales and product training - everything an agency needs to help it increase its travel insurance sales.
[*] Highest commissions in the industry - Travel Guard's commissions are as high and in many cases, higher than any other travel insurance company. Selling our products with the commissions we offer is a great way to increase your agency's revenues.
[*] ROI - a unique shared compensation plan that will boost your agency's bottom line. By splitting insurance commissions with your agents 50/50, you'll motivate your agents to sell more insurance AND you'll dramatically increase your agency's insurance sales. Agencies across the country have already seen their insurance sales triple, even quadruple, since implementing ROI.
[*] Online sales capabilities - You can immediately book and fulfill a client's travel insurance purchase via our web site (www.TravelGuard.com). When you book a policy for a client, you'll instantly receive confirmation of purchase, plus have the ability to print the policy confirmation, certificate of insurance and Travel Guard's Bag Trek luggage tags and ID cards. It's fast, easy and convenient for you and your clients.
[*] Livetravel - 24 hour emergency back service for your agency. Livetravel is the first company in the U.S. to offer travel agencies 24 hours sales and customer service for their business. When your agency's doors close, your calls can be seamlessly transferred to the livetravel call center where they'll provide full sales and service support to your customers - all on your behalf. Livetravel's emergency travel assistance is now included in every policy you sell.
[*] Superlative customer service - Agents who sell Travel Guard products feel confident knowing we provide the best customer service in the industry.
[*] Our service standards include :
- All calls answered within 30 seconds
- Zero tolerance for customer dissatisfaction.
- Company-wide commitment to superior service, quality and integrity.
[*] The fairness principle - We are not satisfied until a client's claim has been completely resolved. When a client is not completely satisfied with a claims settlement, we send it to a mediator for review and the mediator's decision is honored.
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